Care
Questions, answered
Delivery, returns and payment. If you can't find what you need, write to us and a real person will reply.
Orders and delivery
How long will it take for my order to arrive?
We dispatch orders the next working day to the BoxNow locker you choose. In Cyprus orders usually arrive within 1–2 working days (please allow up to 5 in busy periods). In Greece please allow 7–10 working days. Pre-order items may take up to 25–30 business days.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email.
Do you offer free shipping?
Yes. Delivery is free for orders of €50 or more in Cyprus and for orders over €199 in Greece.
Do you ship internationally?
We deliver to Cyprus and Greece. We are working on expanding to other countries.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes to your order, please contact us at info@irandehorizons.com immediately, and we will do our best to accommodate your request before the order is dispatched.
Can I cancel my order?
Once your order has been processed and dispatched, it cannot be canceled. If you need assistance, please contact us immediately, and we will see how we can assist you.
Returns and exchanges
What is your return policy?
We accept returns within 14 days of receiving your order, provided the items are unused, undamaged, and in their original packaging with tags attached.
Are there any items that cannot be returned?
Yes, we do not accept returns for:
- Sale items
- Used or washed products
- Furniture items (unless faulty)
How do I return an item?
To initiate a return, please email us at info@irandehorizons.com with your order number and the items you wish to return. We will provide you with the necessary instructions.
Can I exchange an item?
Yes, exchanges are possible. Please follow the same process as a return, and once we receive the returned item, we will assist you in placing a new order for the preferred product.
Payment and support
What are the payment options available on Irande?
We accept the following payment methods:
- Credit / Debit Cards
- Apple Pay / Google Pay
Is my personal and payment information secure?
Yes, we use the latest encryption technology to ensure your personal and payment details are protected. You can shop with peace of mind knowing your data is safe.
How do I use a promo code?
Simply enter your promo code at checkout in the designated box. The discount will be applied to your order total.
How can I contact customer support?
You can reach us via email at info@irandehorizons.com or through our social media pages for any inquiries. We are happy to assist with any questions or concerns.