🚚 Shipping Policy
📦 Where We Ship
We currently ship to:
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Cyprus
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Greece
If you're located elsewhere and are interested in placing an order, feel free to contact us at info@irandehorizons.com and we’ll do our best to help.
⏱️ Processing Time
All orders are processed within 1–3 business days after your order is confirmed and payment is received.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order is processed, you will receive a shipping confirmation email with tracking details.
🚚 Delivery Timeframes
📍 Cyprus
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Standard delivery: 2–5 business days
📍 Greece
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Standard delivery: 7–10 business days
Please note: Delivery times may vary slightly during holidays, sales, or due to courier delays beyond our control.
💸 Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight. Occasionally, we offer free shipping promotions, so keep an eye on our homepage or subscribe to our newsletter for updates!
📦 Packaging
All orders are packed with care using recyclable and eco-friendly materials where possible — because we care about little ones and the planet. 🌱
❗ Delays or Issues
While we do our best to meet delivery timelines, there may be occasional delays due to:
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Courier-related issues
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Public holidays
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High demand periods
If you haven’t received your order within the expected time, feel free to contact us at info@irandehorizons.com with your order number and we’ll assist you promptly.
📬 Missing or Damaged Orders
If your parcel arrives damaged or doesn’t arrive at all:
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Contact us within 48 hours of delivery (or expected delivery date)
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Email info@irandehorizons.com with your order number, a description of the issue, and photos if applicable
We’ll work quickly to investigate and resolve the matter, whether it means resending the order or issuing a refund.
💬 Questions?
Still have questions about shipping? We’re here for you!
Reach out anytime at info@irandehorizons.com